DSL AT&T: Free has it's price
September 20, 2008 9:09 PM
My brother-in-law intoned ominously: nothing is ever free. You pay for it in time.
I signed up for AT&T DSL. The promotion was $10 a month for 12 months. You receive a free dsl modem. It’s to be compatible with Apple computers. Having an iMac, I assumed all would be well. Well, I was wrong.
Six hours was lost attempting to troubleshoot the thing. This is extremely frustrating, as I didn’t have six hours to lose. I should be writing, not determining what is really broken.
What appeared broken? You can share internet connection and a printer through Airport. Mac allows you to run an software airport base station from any mac that has an airport card. You don’t need the standalone base station that costs a few hundred dollars. It works quite well. This worked perfectly for 3 years on cable modems. Alas, the DSL was jacking it up. A signal was being put out and received by other macs, but it wouldn’t allow them to view anything.
Alas, through 20 other steps, I arrived that it was a fault of the modem.
I finally called AT&T customer service and asked the question: Can I get an upgraded modem? No, that’s all they have. Are these used or refurbished modems? Yes, they are refurbished. So I’m getting a broken modem that may or not be fixed. Yes.
They’re sending me another modem. Another refurb that hopefully corrects all the glitches.
I can view DSL fine on the ethernet port connection. I have nothing through wireless sharing.
Good thing I didn’t dump the other stuff, just yet...
So. Thinking I was getting a free dsl modem cost me six hours, basically my entire day as the frustration continues thereafter.
Should you go AT&T DSL? I don’t even know if I will. If the next modem blocks the Airport signal, fuck em before they turn it backwards to me.
My brother-in-law intoned ominously: nothing is ever free. You pay for it in time.
I signed up for AT&T DSL. The promotion was $10 a month for 12 months. You receive a free dsl modem. It’s to be compatible with Apple computers. Having an iMac, I assumed all would be well. Well, I was wrong.
Six hours was lost attempting to troubleshoot the thing. This is extremely frustrating, as I didn’t have six hours to lose. I should be writing, not determining what is really broken.
What appeared broken? You can share internet connection and a printer through Airport. Mac allows you to run an software airport base station from any mac that has an airport card. You don’t need the standalone base station that costs a few hundred dollars. It works quite well. This worked perfectly for 3 years on cable modems. Alas, the DSL was jacking it up. A signal was being put out and received by other macs, but it wouldn’t allow them to view anything.
Alas, through 20 other steps, I arrived that it was a fault of the modem.
I finally called AT&T customer service and asked the question: Can I get an upgraded modem? No, that’s all they have. Are these used or refurbished modems? Yes, they are refurbished. So I’m getting a broken modem that may or not be fixed. Yes.
They’re sending me another modem. Another refurb that hopefully corrects all the glitches.
I can view DSL fine on the ethernet port connection. I have nothing through wireless sharing.
Good thing I didn’t dump the other stuff, just yet...
So. Thinking I was getting a free dsl modem cost me six hours, basically my entire day as the frustration continues thereafter.
Should you go AT&T DSL? I don’t even know if I will. If the next modem blocks the Airport signal, fuck em before they turn it backwards to me.